What is a service charge?


In the lease of your flat there will be a number of services stated which are required for the maintenance and upkeep of the communal areas and assets. The maintenance of a property can include expenditure such as: buildings insurance, grounds maintenance, window cleaning, utilities, etc. depending on your lease.


The managing agent, such as Smiths, prepares a budget at the beginning of each financial year and charges you accordingly. This is known as a service charge. 


Do I have to pay service charges?


Yes, it is written in your lease and is therefore a legal obligation. Failure to pay service charges is a breach of your lease. 

How do I know what Smiths Property Management is spending my service charge on?


At the beginning of each property's financial year a budget is prepared to represent any anticipated expenditure for the forthcoming year.


Each Leaseholder is sent a copy of the new budget. In this you can see exactly what the service charge money is allocated for. Smiths offer a completely transparent service (please see Ethics & Values) and previous years accounts and invoices can be viewed upon request by the Leaseholders. 


How can I pay my service charge? 


You can pay your service charge by cheque, bank transfer, at your bank, standing order, or over the phone (Contact Us). Our bank details can be found on your latest invoice and payment reference should be your account number. Cheques should be posted to our office with your full name and property account number.

How do I report a repair?


You can report any repairs via:


  • Our website (Contact Us)
  • Email:
  • Phone: 01904 708 213

What is the need for a managing agent? 


To maintain communal areas and assets within a building and to upkeep the external communal areas and assets. If communal areas and assets are not maintained and checked constantly they can quickly deteriorate and this will affect the overall attractiveness and value of your property. Managing agents are not responsible for the maintenance of your personal property. 


A managing agent takes the stress and responsibility of maintenance away and uses the service charge for the upkeep of the communal areas and assets.


The management of a building requires compliance with legislations, these can be complex and finding a way to comply with them all can be difficult. All inclusive services such as finding the most cost effective and reliable quotes, arranging and overseeing maintenance contracts, payment of invoices, accounting and collection of service charges. It is for these reasons that buildings require professional managing agents such as Smiths Property Management. 

What do I do if I have a complaint?


At Smiths we want to hear your constructive feedback. Our aim is to make sure you have the best possible experience with our  dedicated team / company. Please call one of our team in the office and we will efficiently resolve any issues. 

What do I do if I am not happy with the current managing agent and wish to move?


If, for any reason, you are unhappy with your current Managing Agent please do not hesitate to contact us. We can provide you with advice and guidance on the process of changing your Agent. Additionally, we can provide you with a free, no-obligation quote for the management of your property.

Phone: 01904 708 213                 Email:                Office Hours: 9am - 5pm, Monday - Friday

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